You didn’t start your business to manage IT — but your success depends on it.
We make sure it works, so you don’t have to.
Technology That Works
Trailhead is a technology and managed intelligence partner that guides organizations through secure, efficient adoption of AI and cloud solutions. We've served West Michigan businesses for over 20 years, and today we help forward-thinking leaders modernize with clarity and confidence. We eliminate complexity and reduce risk — so your team can focus on what matters most: growing the business. With Trailhead, you gain a trusted partner to help you navigate the evolving tech landscape with control, security, and peace of mind.
Our Services
Launch AI with confidence — securely, efficiently, and with expert guidance.
Trailhead’s AI Launch Program helps organizations adopt artificial intelligence safely and strategically. We simplify the process and protect your business from risk — ensuring sensitive data stays secure and your team stays in control.
A Note from Our Founder
Navigating the AI Era Starts with a Smarter IT Approach
Steven Lauber
Trailhead began with a simple but urgent mission: to help business owners take control of their technology—not just keep it running. I saw too many companies treating IT as a cost center, reacting to problems instead of building strategically. That’s no longer viable. Today, technology must be an active part of your business model if you want to stay competitive.
We’re entering a new era—what we call the Agentic Inflection Point—where AI, cloud platforms, and automation are reshaping how businesses operate. This shift isn’t optional. It’s foundational. And small businesses, in particular, need a trusted partner to navigate it.
At Trailhead, we don’t just recommend cloud and AI—we live it. Our entire operation runs in the cloud, and we actively use the same intelligent systems we deploy for our clients. From AI-powered automation to secure, scalable infrastructure, we’ve built our own business around the technologies shaping the future. This firsthand experience allows us to guide you with clarity and confidence—because we’re not just advisors, we’re practitioners. We simplify the complex, offering step-by-step plans that help you move from outdated systems to intelligent, secure, and future-ready operations.
We believe that technology should serve your business—not the other way around. And we’re here to make sure it does.
Whether you're exploring AI or rethinking your infrastructure, Trailhead is your partner for the journey ahead. Let’s build something extraordinary—together.
“Trailhead Responds Quickly And Gets Right To The Root Of The Problem.”
— Michael, Grand Rapids, MI
“Trailhead Consistently
Delivers Great Service And Support.”
— Jeff, Grand Rapids, MI
“They Really Understand Our Business Needs And How Our Business Works.”
— Glenn, Belmont, MI