Self Serve Password Reset
If your organization has enabled the Self-Serve Password Reset service in Microsoft 365, you can reset an expired or forgotten password yourself, without assistance from IT support.
On this page, are the steps you need to complete before you will be able to use the Self-Serve Password Reset service.
If your organization hasn’t enabled Self-Serve Password Reset, or if you are having trouble with your password and need assistance, please contact Trailhead support using the form below. You may also email support@trailheadnetworks.com or call 616.272.3457 and we will help you out.
Steps you need to take to Enable Self-serve Password Reset for your Microsoft 365 Account
Step 1 - Setup Authentication Methods
To use the self-serve password reset feature you will first need to enroll by providing a current mobile phone number and/or alternate authentication method through this link http://office.com
Once this information has been provided, a verification code will be sent to the reset method you have selected to complete the enrolment process.
Here is a short video that explains the process: https://youtu.be/DgaRFa-9KJE
After you have setup your authentication methods, you can reset an expired or forgotten password on your own. Here are a few short videos that explain the process.
Reset your expired password:
https://youtu.be/rKfc8kv0Ufg
Reset a forgotten password:
https://youtu.be/1SZuxXkzDcA
Change your password:
https://youtu.be/8I6wwbVz5bU
Step 2 - Reset Your Expired Password